Phone then in person, must be available for in person
Job Description:
Chase Card Services IS organization is looking for a talented and highly motivated individual for an experienced technical configuration analyst and development position supporting the enterprise application for the call center’s credit card processing system and the business configuration process. Cross functional skills in application development, database data management, functional requirements gathering, version control, project management, resource management, and problem solving are required. The system runs 24x7 and supports 1000’s of simultaneous users in a high volume and mission critical environment across multiple call centers throughout the US and abroad.
Key Responsibilities:
Lead resource team and technical implementation for the Chase Card Services Call Center business configuration management process (“Table Update Process”). The process consists of gathering business requirements, understanding the functional need, and providing a solution to alter the CMS application’s configuration to meet the business need
Manage and implement approximately 20 to 30 requests with 1 to 2 developers and 2 releases to QA and production per month
Write high quality documentation, perform unit testing and adhere to JPMC software development process
Generate new ideas to simplify the Table Update business process and provide technical solutions to automate repeated tasks and reduce the risk of production issues
Assist the team in supporting the application in QA and production environments
Qualifications:
Technical understanding of application development in C++ or VC++, SQL and database data management, and 3 tier architecture (UI, Middleware, Database)
Understanding of and experience with full software development lifecycle including functional & technical specification, documentation, QA processes, source control, maintenance and deployments.
Understanding of iterative SDLC (ie Agile Development Methodology)
Specific experience with implementing an MVC architecture on a fat client using the Microsoft.net Framework a plus
Experience with Weblogic, EJB’s, JDBC, and Oracle Database
Hands on experience with version control and defect tracking systems.
Extreme attention to detail required
Excellent written and verbal communication skills and demonstrated ability to lead others.
Excellent background in quality assurance best practices
Project and Resource management experience required
Ability to work with large teams.
2 to 5 years experience required
Degree in MIS or MSIS is a good fit
